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Delivery Terms

Full payment is required when placing the order.

Order acknowledgement
All orders will be acknowledged by email or in writing to confirm all order details.

Orders can be cancelled only up to three days prior to dispatch date, in which case a full refund can be given. After this time, a 50% refund is available. Cancellations must be made by telephone to the contact number given.

Damaged Goods
We take the utmost care to pack the cakes and hat boxes to prevent any damage once they leave the premises. In the rare event your goods be damaged on arrival please contact us and we will tell you how to return the product, and organize a replacement.

Refund Policy
If you are not completely happy with the goods on arrival we will refund your money once the goods are returned.

All material on this site is copyright The Original Hat Box Cake Company.

Right to change
We reserve the right to make alterations to the site at any time.

A secure server protects all transactions made via the web site.

All orders are treated in the strictest of confidence, and information is taken only to fulfill the transaction and deliver the goods to the correct address, and communicate with you to fulfill our obligations.

Depending on the size of your order we use a reputable courier service or Royal Mail Special Delivery for all of our deliveries. Couriers deliver 8am - 5.30pm, Royal Mail Special delivery is by 1pm .

Delivery is a standard charge of £3.99 to all UK mainland addresses. Other areas / international deliveries will be quoted individually when you place your order.

To ensure your hat box gift is delivered here's what we would recommend.

Give us 4 working days notice please if you can - every order is freshly made and has to be cooled and decorated before dispatch.

If you need delivery in less than 4 working days, we will email you back after we receive your order to advise you of the earliest it can be delivered.

Let the person receiving the gift know they need to be in, as every delivery needs to be signed for.

We can deliver to homes, work places, schools, hospitals so think about where is easiest.

Give yourself an extra day 'just in case' and get it there the day before. We can put a do not open until sticker on the box.

If no one is able to sign for the parcel the courier will try for the next two working days to deliver. The Royal Mail will take it to post office for collection, and they will leave a card.